Support
Help & Support
Athlogram Limited · help@athlogram.com
Need help with Athlogram? Use this page to contact us, fix common issues, and find account, billing, and safety information.
Email help@athlogram.com and include your Athlogram username, the device and OS you are using, and a short description of what happened. We typically reply within two business days.
Getting started
Athlogram helps you track workouts, connect with coaches, and stay motivated. Use Home for daily stats, training tools for workouts and nutrition, and Profile for privacy, account, and subscription settings.
Troubleshooting
If something is not working as expected, try these steps first:
- Confirm you have an active internet connection
- Update Athlogram to the latest version from the App Store or Google Play
- Force-close the app and open it again
- Sign out and sign back in from Profile
- Restart your phone, then try the same action again
Accounts, privacy, and deletion
You can update profile details, notification preferences, and privacy controls in the app. To delete your account, open Profile and follow the account deletion steps. Deleted accounts remove personal data we no longer need to keep for legal, security, or dispute-resolution reasons.
Subscriptions and billing
Optional premium subscriptions are billed through the Apple App Store or Google Play, not directly by Athlogram. Manage, restore, or cancel a subscription in your store account settings. If a purchase did not appear in the app, try Restore Purchases on the upgrade screen, then email us if it is still missing.
Reporting content or abuse
Athlogram has a zero-tolerance policy for objectionable content and abusive behavior. Use the in-app report tools when you see a problem, or email help@athlogram.com with the username, a link or screenshot, and what happened. We review reports promptly.
Legal
Review our Privacy Policy and Terms of Service for how Athlogram collects information and the rules for using the service.